Conditions d’utilisation
Terms of Service
Last Updated: August 2026
Welcome to The Sour Moose
This website is operated by The Sour Moose Inc., an Alberta corporation. Throughout the site, the terms “we,” “us” and “our” refer to The Sour Moose Inc.
By accessing this website, placing an order or using our services, you agree to be bound by these Terms of Service and the policies applicable to your purchase, including our Shipping & Delivery Policy and Returns, Refunds & Exchanges Policy.
Please review the terms and policies applicable to your purchase before completing checkout. If you do not agree to these Terms, please do not use the Service or complete a purchase.
1. Food, Products & Best Before Dates
Food & Beverage Final Sale
The Sour Moose sells food, beverages and other consumable products. Because food products that leave our control cannot safely be returned to inventory for resale, food and beverage products are final sale and are not accepted for return or exchange, including unopened products.
Final sale applies to correctly supplied products. It does not prevent us from correcting a verified fulfillment error, unavailable paid item, significant transit damage, official recall, genuine food-safety concern or another remedy required under applicable law or our published policies.
Imported Products & Date Formats
We specialize in imported confectionery, beverages and snacks, including products from Sweden, Europe and other international markets.
Imported products may use different date formats, including DD/MM/YYYY, MM/DD/YYYY and YYYY/MM/DD.
A Best Before date generally relates to anticipated freshness and quality and is not automatically the same as an expiry date.
If a product date is particularly important to you, please contact us before purchasing.
2. Orders, Pricing & Fulfillment
Order Acceptance & Pricing
We reserve the right to refuse, limit, hold or cancel an order for a lawful reason, including inventory discrepancies, pricing errors, suspected fraud, unauthorized payment or security concerns.
Prices and product availability may change without notice.
If we cancel a paid item or order that will not be supplied, the applicable amount paid will be refunded to the original payment method.
Verified Fulfillment Errors
If The Sour Moose confirms that a paid item was omitted, an incorrect item was supplied or another fulfillment error occurred, we will correct the affected portion of the order.
Depending on the circumstances, this may include shipment of the correct or missing item, an agreed replacement, or a refund of the affected item's purchase price to the original payment method.
3. Shipping, Delivery & Carrier Claims
Shipping and delivery terms, including temperature and weather risks, thermal protection, transit damage, tracking, returned parcels and shipping fees, are governed by our Shipping & Delivery Policy.
Transportation is performed by third-party carriers, and carrier handling, routing, weather conditions, transit times and other transportation circumstances are outside our direct control.
This does not prevent customers from reporting a lost or significantly damaged parcel. Where appropriate, The Sour Moose will submit or assist with an official carrier claim and provide the applicable resolution in accordance with our Shipping & Delivery Policy.
Where a carrier investigation is reasonably required, completion of that investigation may be required before the appropriate resolution can be determined.
4. Payment Disputes, Fraud & Account Use
Chargebacks & Payment Disputes
If you believe there is a problem with an order, we encourage you to contact us so we have an opportunity to investigate and resolve the issue.
If a payment dispute or chargeback is filed, The Sour Moose may respond through the applicable payment processor or card-network dispute process and provide relevant transaction evidence, including order information, applicable policies, communications, shipping records, tracking information and proof of delivery.
Nothing in these Terms limits a customer's lawful right to dispute a genuinely unauthorized transaction or exercise another right available through a card issuer or applicable law.
The Sour Moose reserves the right to restrict accounts or refuse future service where there is documented evidence of fraudulent payment activity, fraudulent chargebacks or repeated abuse of transaction-dispute systems. This does not apply merely because a customer exercises a legitimate right to dispute a transaction.
Fraud Prevention & Order Verification
We reserve the right to hold or verify orders where reasonable verification is necessary because of suspected fraud, unauthorized payment or another security concern.
We may request reasonable information necessary to verify an order before fulfillment.
5. Customer Conduct & Staff Safety
We are committed to maintaining a safe and respectful environment for our staff, customers and representatives.
Threats, discriminatory slurs, sexual harassment, unwanted sexual content, intimidation, repeated targeted harassment, fraud or other abusive conduct may result in communication being restricted or terminated and future service being refused.
Where reasonably necessary to protect staff or prevent unlawful or fraudulent activity, we may cancel unfulfilled orders. Any amount paid for products or services that will not be supplied will be handled in accordance with our Refund Policy and applicable law.
Restricting abusive communication or future service does not eliminate any refund, fulfillment correction or other remedy a customer is otherwise legally entitled to receive for a completed transaction.
6. Intellectual Property
The Sour Moose name, logos, branding, original graphics, original photographs, website copy, original product descriptions and other original materials created or owned by The Sour Moose Inc. are protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish or commercially exploit our protected intellectual property without prior written permission, except where otherwise permitted by law.
Third-party trademarks, product images, software, themes, applications and other materials remain the property of their respective owners.
7. Website Use
You may not use our website or services for unlawful activity, fraud, harassment, malicious activity, interference with website security, intellectual property infringement, impersonation or submission of knowingly false information.
We may restrict access to the Service where reasonably necessary to protect our website, customers, staff or business from unlawful or abusive conduct.
8. Third-Party Services & Links
Our website may use or link to third-party payment processors, shipping providers, applications, tools or websites.
Independent third-party services are governed by their own terms, policies and availability. The Sour Moose is not responsible for independent third-party content or services outside our reasonable control.
9. Privacy
Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements.
10. Limitation of Liability
To the maximum extent permitted by applicable law, The Sour Moose Inc. will not be liable for indirect, incidental, special or consequential damages arising from use of the website or Service.
Nothing in these Terms excludes or limits liability, consumer rights or remedies that cannot legally be excluded or limited.
11. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or severed to the extent required and the remaining provisions will continue in effect.
12. Governing Law
These Terms of Service are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, subject to consumer rights and jurisdictional protections that cannot legally be excluded.
13. Changes to These Terms
We may update these Terms from time to time. The current version posted on our website will identify its most recent update date.
Questions About These Terms?
Nothing in these Terms or another Sour Moose policy is intended to remove, waive or limit any consumer right or remedy that cannot legally be excluded under applicable Canadian or provincial law.
The Sour Moose Inc.
Tofield, Alberta, Canada
Email: info@sourmoose.ca
Phone: (780) 662-0551