Politique d’expédition
Shipping & Delivery Policy
Last Updated: September 2026
Shipping Candy Across Canada
The Sour Moose ships candy, chocolate, snacks, beverages and other treats from Tofield, Alberta to destinations across Canada.
We pack every order with care and choose shipping options based on the destination, parcel and products being shipped.
Because food and beverages can be sensitive to temperature and transportation, we recommend reviewing the information below before placing your order.
Before You Ship
- Orders ship from Tofield, Alberta.
- We ship Tuesday through Friday.
- Delivery dates are estimates, not guarantees.
- Rural, remote and northern destinations may take longer.
- Candy, chocolate and beverages may be affected by temperature during transit.
- Cold packs and thermal protection may help reduce heat exposure but do not provide refrigerated shipping.
- Carbonated beverages and other liquids have additional transportation risks.
- Large or heavy orders may require more than one parcel.
- Customers are responsible for providing a complete and accurate shipping address.
- Routine shipping damage must be reported within 48 hours of delivery.
Processing & Shipping
When your order leaves us and what happens next.
Order Processing
Orders are processed and shipped during our regular shipping days. Processing time is separate from carrier transit time.
Please allow up to 5–7 business days for processing and shipment. We typically ship much faster, with many orders leaving the same or next shipping day, but same-day or next-day shipment is not guaranteed.
Processing may take longer during holidays, promotions, severe weather, unusually high order volumes, inventory discrepancies or other circumstances affecting fulfillment.
Regular Shipping Days & Carrier Cut-Offs
Online orders are shipped Tuesday through Friday. We are closed Mondays and carriers do not regularly collect parcels from us on weekends.
Our usual same-day order cut-offs are:
- UPS: 11:00 a.m.
- Purolator: 11:30 a.m.
- Canpar: 1:30 p.m.
Carrier pickup times vary from day to day. If a carrier has already completed its pickup, an order may leave on the following shipping day.
Same-day shipping means your parcel leaves our store that day. It does not mean same-day delivery.
Delivery Estimates
Transit times and estimated delivery dates shown at checkout or provided by the carrier begin after your parcel has been accepted by the carrier.
These dates are estimates rather than guaranteed delivery dates. Weather, holidays, service disruptions, remote delivery schedules and carrier delays can affect transit times.
Ordering for a birthday, holiday or special event? We strongly recommend ordering well in advance and allowing extra time for unexpected delays.
Delivery Service
The Sour Moose does not offer local delivery. Orders may be shipped or picked up at our Tofield store.
Shipping Rates & Carrier Selection
Keeping shipping as straightforward as we can.
Shipping Rates
Shipping costs depend on destination, parcel size, weight and available carrier services. We use flat rates in many areas to make checkout simpler and choose the most economical practical shipping option available for your order.
Flat rates are based on typical shipping costs and may change as carrier rates change.
If an order is unusually large, heavy, remote or otherwise costs significantly more to ship than the amount collected at checkout, we will contact you before proceeding.
Free Shipping
For most Canadian destinations, qualifying orders of $75 or more are eligible for free shipping.
For the Northwest Territories and many northern or remote destinations, the qualifying threshold is $100 or more.
Free shipping covers the first qualifying box and includes up to two sodas. Large, unusually heavy or oversized orders, multiple-box shipments and additional sodas may require extra shipping.
If additional shipping is required, we will contact you before proceeding.
Carrier Selection
We currently ship using UPS, Purolator, Canpar and Canada Post.
Carrier availability varies by destination. We generally select the most economical practical option available unless the order or destination requires a particular service.
P.O. Boxes
Yes, we ship to P.O. Boxes. P.O. Box orders are shipped using Canada Post flat-rate boxes.
Canada Post flat-rate boxes have a maximum weight of 5 kg (11 lb) per box.
If your packed order exceeds the weight limit, we will contact you before making any changes. Depending on the order, you may choose to adjust the contents or pay for an additional box.
Rural, Remote & Northern Destinations
We ship throughout Canada, including rural, remote and northern communities.
Carrier availability and delivery times vary by destination. Many remote shipments are most economically sent using Canada Post flat-rate boxes, which have a maximum weight of 5 kg (11 lb) per box.
Remote delivery may take longer because of routing, weather, transportation schedules and local delivery frequency.
Multiple Parcels
Large or heavy orders may need to be divided into multiple parcels because of carrier weight limits, parcel dimensions or product protection. Separate parcels may have different tracking numbers and may not arrive on the same day.
Candy, Chocolate & Weather
A little care goes a long way when treats are travelling.
Temperature-Sensitive Products
Candy, chocolate and beverages naturally react to heat, cold, humidity and temperature changes during transportation.
Cold conditions may temporarily make gummies and foam candy firm, hard or brittle. Warm conditions may soften candy or chocolate and may cause gummies and sour coatings to become sticky or tacky.
These changes can occur during normal transportation and do not necessarily mean the product is stale or defective.
Cold Packs, Freezer Packs & Thermal Protection
Cold packs, freezer packs and other thermal packaging may be available for temperature-sensitive products during warmer weather.
They are intended to help reduce heat exposure during transit but do not provide refrigerated or temperature-controlled shipping. They cannot guarantee that products will remain cold or completely prevent melting, softening or other temperature-related changes.
During periods of elevated temperatures, additional thermal protection may be required for certain temperature-sensitive products.
We also highly recommend expedited shipping year-round for temperature-sensitive candy and chocolate. Shorter transit times reduce the amount of time your order spends travelling through trucks, warehouses and sorting facilities.
If a cold pack or thermal-protection charge is collected but we determine it is unnecessary and do not use it, the unused charge will be refunded.
Candy That Arrives Very Cold or Firm
If gummies or foam candy arrive very cold or unusually firm, allow the package to return gradually to room temperature before opening.
Keeping the package sealed while it warms can help reduce condensation. Avoid microwaving candy, placing it on a heater or attempting to warm it rapidly.
Sour Candy & Mixed Candy Bags
Sour coatings naturally attract moisture. Temperature and humidity changes can make sour candy appear glossy, damp, sticky or tacky.
This can be especially noticeable in Pik 'n Mix and other mixed candy bags because candies with different textures, moisture levels and coatings are packaged together. Moisture and sour coating may transfer between pieces during transportation.
Allow the candy to stabilize somewhere cool and dry. Pieces that have stuck together can usually be gently separated once the temperature has stabilized.
Chocolate
Chocolate is particularly sensitive to heat. If it has softened during transportation, allow it to cool gradually in a cool, dry place.
Chocolate may also be placed in the refrigerator for a short period to help it firm back up. Keeping it wrapped or sealed while cooling can help reduce condensation.
Temperature changes may occasionally cause white, grey or cloudy areas known as chocolate bloom. Bloom may change the appearance or texture of chocolate but does not, by itself, mean the chocolate is spoiled.
Receiving Your Order
We recommend making arrangements to receive your parcel as soon as possible, particularly during very hot or very cold weather.
Even short periods in a hot vehicle, sunny doorway, community mailbox or freezing outdoor location can affect candy and chocolate texture.
If you will not be home, consider using the carrier's available options to have your parcel held at a depot, post office or pickup location where available.
Soda, Beverages & Liquids
A little extra information for the fizzy stuff.
Shipping Soda & Other Liquids
Yes, we ship soda and other beverages. We package them carefully to help protect them during transportation.
Carbonated beverages and liquids are sensitive to freezing, heat, pressure and handling. Cans and bottles can occasionally leak, expand, burst or become damaged during transportation.
Our carriers do not provide damage claims for soda or other liquids. Because no carrier claim is available, we cannot provide refunds or replacements for liquids damaged as a result of transportation conditions.
By ordering beverages or other liquids for shipment, customers accept these additional transportation risks.
Tracking & Delivery
Tracking Information
Tracking information is provided once your shipping label has been created. It may take some time for the first carrier scan to appear.
Tracking scans and updates are controlled by the carrier.
Parcels Marked Delivered
If tracking shows your parcel as delivered but you cannot locate it, please check around the delivery area, with household members, parcel lockers, community mailboxes and any carrier delivery notices.
Where appropriate, we can assist with a carrier inquiry, but the carrier controls the investigation and its outcome.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address, including unit, apartment, rural-route or P.O. Box information where applicable.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or transferred to the carrier.
Delays, Missing Parcels & Shipping Damage
If something doesn't go according to plan.
Delayed Parcels
Once a parcel has been accepted by the carrier, transit and delivery are managed by the carrier.
A delayed tracking update does not necessarily mean a parcel is lost. If an investigation becomes necessary, we can open the applicable inquiry with the carrier.
Lost Parcel Investigations
If a carrier investigation is required, we will file the applicable claim or inquiry and provide the information requested by the carrier.
Carrier investigations can take time and their timelines are outside our control. Once an investigation has been opened, we generally have access to the same tracking and investigation information available to you.
You are also welcome to contact the carrier directly for updates while the investigation is in progress.
Any applicable resolution will be determined once the carrier has completed its investigation.
Reporting Shipping Damage
Routine shipping damage must be reported within 48 hours of delivery.
Please keep the product, shipping box and all original packing materials. We require clear photographs showing:
- The entire outside of the shipping box, with nothing cut off
- The shipping label
- Any damage to the outside of the box
- The entire inside of the parcel
- The packing materials
- Any damage inside the box
- The contents of the shipment
- Clear photographs of all affected products
These photographs may be required to assess the issue and submit an applicable carrier claim.
Please do not discard the product, box or packing materials until we confirm they are no longer required.
Food-Safety Concerns
The 48-hour routine shipping-damage period does not prevent you from reporting a genuine food-safety concern, suspected contamination, unexpected foreign object, undeclared allergen, official recall or other serious safety issue discovered later.
If you believe a product may be unsafe, stop consuming it and contact us as soon as reasonably possible.
Please retain the product, original packaging, lot information and Best Before information where available.
Missing or Incorrect Items
If something is missing from your order or you received an incorrect item, please contact us as soon as possible with your order number and details of the issue.
If we confirm a packing error, we will provide the appropriate resolution under our Refund Policy.
Refused, Unclaimed & Returned Parcels
Returned Shipments
If a parcel is refused, unclaimed, not picked up, returned because of an incorrect customer-provided address or returned following unsuccessful customer-related delivery attempts, additional costs may apply.
If a refund or credit is otherwise available, applicable original shipping charges, return shipping charges and a handling and processing fee of up to 20% may be deducted from the amount otherwise refundable.
Food and beverage products that have left our control and cannot safely be returned to inventory may have no refundable product value.
Please do not send food or beverages back to The Sour Moose unless we have specifically instructed you to do so.
A Few Final Details
Shipping Fees
Shipping fees are non-refundable once the applicable shipping service has been purchased or performed, except where otherwise required by law or approved through an applicable carrier claim.
Goodwill Exceptions
We may occasionally choose to provide a goodwill accommodation where one is not otherwise required. Any voluntary replacement, store credit, discount or other accommodation applies only to that particular situation and does not change this policy.
Your Legal Rights
Nothing in this policy is intended to remove, waive or limit any consumer right or remedy that cannot legally be excluded under applicable Canadian or provincial law.
Have a Shipping Question?
If you have a question about your order, shipping options or a parcel already in transit, contact us and we'll help with the information available to us.
For returns, refunds, order problems and eligibility for refunds or replacements, please review our Refund Policy .
The Sour Moose
Unit 102, 5116 46 Ave
Tofield, Alberta
Email: info@sourmoose.ca
Phone: (780) 662-0551