Protect Your Treats: Cold Pack Add-On

Don’t let the heat spoil the sweet. To ensure your candy and chocolates arrive in peak condition, we offer high-performance gel packs as an optional add-on. These packs act as a thermal buffer against high temperatures during transit, helping to preserve the texture and snap of your favorite treats.

Why Add a Cold Pack?

While we take every precaution, shipping temperature-sensitive items in warm weather is a challenge. Adding a cold pack provides:

• Heat Defense: A layer of protection against melting and texture changes.

• Quality Control: Helps maintain the "shop-fresh" feel of chocolate and gummies.

• Peace of Mind: Reusable and food-safe protection for your investment.

Choose Your Size

Key Features

• Food-Safe: Non-toxic gel and FDA-compliant for indirect food contact.

• Leakproof: Durable outer poly layer designed for the rigors of shipping.

• Reusable: Keep them in your freezer for lunch boxes or coolers later.

• High Performance: Freezes at 0°C (32°F) and maintains a lower temperature than standard ice.

Pro-Tips for Arrival

• Placement: For best results, we place these on top of products to keep the cool air circulating downward.

• The "Double Up" Rule: If you live in a high-heat area or have a large order, we strongly recommend doubling the amount of packs per sensitive item purchased.

• Combine with Speed: For the best protection, use cold packs in tandem with Express Shipping.

Important Shipping Notice

While cold packs are highly effective at reducing heat exposure, they do not transform a shipping box into a climate-controlled refrigerator. Thermal performance is dependent on transit times and external weather conditions.

Our Melting Policy: We take every precaution to pack your order with care. However, once a package leaves our facility, we no longer have control over the environment or handling. Therefore, we cannot guarantee that items will not melt and we do not offer refunds for heat-damaged products.

To ensure the best results, we recommend the following:

• Upgrade to Express Shipping: Cold packs generally stay frozen for 24 to 48 hours. Standard shipping often exceeds this window, especially during summer months.

• Monitor Tracking: Ensure someone is available to bring the package indoors immediately upon delivery. Candy left on a hot porch or in a mailbox will melt quickly, regardless of cold pack use.

• Deliver to Depot: If you won't be home, consider having your order delivered to a local pickup depot. This keeps your package in a temperature-controlled environment and prevents both spoilage and theft.

• Seasonal Holds: In cases of extreme heat, we reserve the right to hold your shipment until the weather cools or a cold pack is added to the order. Please note that adding cold packs may increase shipping costs due to the additional weight.

Disposal & Recycling

Once your treats arrive, you can reuse the packs! If you prefer to dispose of them, the gel should go in the household trash, and the outer poly bag is recyclable where facilities exist.